Last update: [15.01.2026]
Welcome to Brodara.ro!
We want every order to reach you in excellent conditions, and transparency is important to us.
1. Merchant data
The Brodara.ro website is operated by:
HYPERION TRADE SRL
📍 Address: Loc. Sânleani nr. 227, C.P. 317206, Jud. Arad, Romania
📞 Mobile: +40-721-991.668
📩 E-mail: office@brodara.ro
🏢 C.U.I.: RO 23759051
📄 Reg. Com.: J2008000739025
🔎 EUID: ROONRC.J2008000739025
2. Personalized products – exception to the right of return
The products sold on Brodara.ro are made to order and/or personalized (e.g.: embroidery with names, initials, texts, chosen colors, personalized designs, logos, etc.).
According to Romanian legislation, namely OUG no. 34/2014, art. 16 lit. c, the right of withdrawal (return within 14 days) does not apply to:
“supply of products made to the specifications presented by the consumer or clearly personalized”.
✅ Therefore, personalized products cannot be returned, as they are made exclusively based on the customer’s requirements and cannot be resold.
3. Situations in which we accept repair / replacement
Even though personalized products are exempt from returns, we assume quality and intervene quickly in the following situations:
3.1 Defective or damaged product upon delivery
If the product arrives to you damaged (broken, stained, visible defect), please contact us within 48 hours of receipt.
📌 Send us:
- order number
- clear photos of the product
- photos of the packaging (if damaged)
Depending on the situation, we will proposes:
- reproduction of the product
- repair of the product (if possible)
- refund of the value (only if a practical solution cannot be found)
3.2 Wrongly delivered product
If you received a different product than the one ordered, we will correct the situation as quickly as possible, bearing the related costs.
3.3 Personalization error due to our fault
If the customization delivered is different from what you confirmed in the order and the error belongs to Brodara.ro, we will fix the order.
⚠️ Important: if the text / customization details were entered incorrectly by the customer (e.g. misspelled name), we cannot accept returns or free re-orders.
4. Non-personalized products (if any)
If non-personalized products are available on Brodara.ro, they can be returned within 14 calendar days, according to OUG 34/2014, with the following conditions:
- the product must be unused
- the product must be in perfect condition
- the original packaging must be intact (if applicable)
The shipping costs for the return are borne by the customer, except in cases where the product is incorrectly delivered or defective.
5. Request procedure
For any request (complaint / remedy), you can contact us at:
📩 office@brodara.ro
with the subject: “Return / Complaint – Order #XXXX”
Please include:
- full name
- order number
- description of the problem
- relevant pictures (if applicable)
6. Refunds
If a refund is approved:
- this will be made within a maximum of 14 calendar days
- the refund is made by the same payment method or by bank transfer (as applicable)
7. Contact
HYPERION TRADE SRL
📍 Loc. Sânleani nr. 227, C.P. 317206, Jud. Arad, Romania
📞 +40-721-991.668
📩 office@brodara.ro
